Cruise system engineer says ‘cruise reservation system’ isn’t an integrated part of cruise fleet
Cruise systems engineer Dave Smith says he is not part of the cruise reservation systems program.
He says the software has been in development for more than a decade and he is the first to admit it has been difficult to integrate into the system, which is the result of billions of dollars in investments and years of research.
Smith says he has worked with the cruise system engineer program for years and has been “very proud” of what he has done.
He says there have been other software programs that have been in use for years but have not yet made the transition to cruise systems.
Smith says that is because they have been developed with cruise in mind and not to serve the passenger.
Smith tells CBC News that the cruise systems engineer program was created in 2007 and has operated since 2009.
He adds that the program is still very much alive, with about 300 employees and has expanded to cover the entire fleet.
He said the program has a “very small” number of engineers who are part of it.
“But if you look at what we’re doing, we’re actually doing something really revolutionary,” Smith said.
Smith told CBC News in an interview last year that he thought the cruise software was the future.
He said the software would allow cruise operators to monitor their ship’s systems, so they could ensure that passengers and crew are getting their seats and all the other safety-related information.
Smith said he was a part of a team that created the cruise reservations software and that he was working on the cruise fleet systems program before the cruise-related software was put in place.
Smith also told CBC that he does not have any control over the software.
“I don’t have the right to make that decision.
If they want to use that, then I’ll tell them,” he said.
In an email to CBC News, Cruise lines spokesperson Emily Dolan said the company does not comment on personnel matters.
She added that the company is “working to create a seamless and integrated cruise reservation software program for cruise passengers.”
Smith says the cruise companies are already integrating cruise software into their systems.
“The software was created to enhance the safety of cruise passengers,” Smith told CBC.
“It is now being used by cruise lines and the cruise industry to help ensure that safety is maintained.”
Smith said there are other cruise systems engineers working on a similar program, and he hopes to have it in place by the end of this year.
He also said that the software could be available for use by other cruise lines in the future, though he was not sure when that would happen.
Smith adds that he has been working on it for about two years.
“If I was an engineer I’d be excited to go to the next level and create something like this,” he told CBC in an email.
“To me that is just a massive opportunity.”
Follow David Dolan on Twitter: @daviddolanCBC News